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The Rose Hotel Blog

Customer Service Award


We are thrilled to have once again been recognised for our high standards of excellence, having recently received the Service Excellence Business Award from Fáilte Ireland.

Highly regarded in the hospitality industry, the Fáilte Ireland Service Excellence Programme encourages the optimisation of individual and collective operational capability, leading to improved profitability for hotels and businesses around the country.

The Accredited Service Excellence Programme is suitable for all management and front of house staff in a tourism related business. The award can be achieved in three ways; individually, upon completion by members of a full day or online workshop; as a business, where 75% of front of house staff complete the programme or through the Destination Awards, where a certain number of set criteria in alliance with other key local businesses are met.

Mark Sullivan, General Manager of The Rose Hotel added, “We are delighted to have received this accreditation and hope to continue working with Fáilte Ireland on programmes like this in the future, ensuring the staff at The Rose Hotel offer the best possible service to our very valuable customers.’’