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Privacy Policy

At The Rose Hotel we understand that privacy is an important issue for visitors to The Rose Hotel website and its related domains. The following information is designed to help visitors understand what information we collect from our site, and how we handle and use the information after that.

Privacy Policy

Dott Treasa Holdings Ltd, trading as The Rose Hotel, is committed to protecting and respecting your privacy. This Privacy Policy (the “Policy”), which we adhere to, together with any disclaimers, sets out the basis by which any personal data which we collect from you or that you provide to us, or that is provided to us relating to you will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

General Enquiries

If a user contacts The Rose Hotel with a general enquiry, the user may need to provide The Rose Hotel with personal information (for example contact details). The Rose Hotel will use this personal information to respond to the enquiry and track further correspondence.

Uses made of your personal data

We use your personal data that we hold to:

• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below).

• Carry out our obligations arising from any contracts entered into between you and us.

• Comply with legislation; and/or

• Notify you about changes to our services.

List of services:

Accommodation
Gym
Spa
Leisure
Retail
Restaurant, bar service and other food related services.

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.

We keep your Data for varying periods according to our Retention Schedule.

• The data will be collected fairly and for lawful purposes only

•The data will be processed by the company within its legal and moral boundaries

• The data will not be stored for more than the specified amount of time

• The data will be accurate and kept up-to-date

• The data will not be distributed to any party other than the ones agreed upon by the owner of the data (exempting legitimate requests from law enforcement authorities)

• The data will not be communicated informally

• The data will be protected against any unauthorised or illegal access by internal or external parties

Disclosure of your information

The Rose Hotel is the sole owner of any information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Rose Hotel may collect information from our users at several different points on our website.

External Links

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

Cookies

Cookies are small text files that a site transfers to a visitor's hard disk or browser for added functionality or for tracking site usage. In order to measure the effectiveness of our online presence, The Rose Hotel may use cookies to determine the path users take on our site and to identify repeat visitors of our site. We do not use cookies to gather personal information such as a person's name or e-mail address.

Your rights

Updating, Verifying and Deleting Personal Data

You have a right to have your personal data corrected, if inaccurate, or, in certain circumstances, erased. Please forward any such requests by email to info@therosehotel.com.  Please put “Request Personal Information Update” in the subject line.

Right of Access to Your Personal Data

To find out what personal data we hold on you or to have your personal data updated, amended or removed from our database, please contact info@therosehotel.com. Please put “Request Personal Information Update” in the subject line.

Questions or Comments

If you wish to contact us to discuss any matter in relation to this Privacy Statement or our processing of your personal data, please feel free to contact us by email at info@therosehotel.com. Please put “Request Personal Information Update” in the subject line.

Requests will be dealt with promptly and efficiently.

Changes to this policy

The Rose Hotel may, from time to time, make changes to this policy. We recommend that users of this site re-visit this privacy policy on occasion to learn of new privacy practices or changes to our policy.

Like most websites, this site uses cookies to provide you with the best possible user experience. By using this site you consent to the use of cookies in accordance with our cookie policy Find out more

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.


Cookies used on this Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like booking a room, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Using browser settings to manage cookies.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to complete a booking for example. If you leave cookies turned on, remember to sign off when you finish using a shared computer.